Booking Problems? Scroll Down for answers!
What are the Adults saying about Possum Beach Cottage?
"So comfortable, Clean and a perfect location. Lovely View. Look for the Seal rounding up the fish! Hope to come back soon and it's a definite recommendation to anyone thinking of coming to stay at Port Arthur. Allyson & Stewart. August 2008.
"First impressions when we walked in were WOW!. I think that pretty much stayed in our minds until the moment we walked out! It's a fantastic place. Viona. Sydney. February 2008.
"We had such a great stay. A beautiful view, such nice furnishings, we couldn't have asked for more. Above and beyond our expectations. So well organised from the website to the landscaping. Thanks so much. One of the best cottages we've ever stayed in." The Bergmans, Ontario Canada. February 2008.
"A very well done lovely place. Was lovely to have stayed in such a modern, fresh and very nicely organised cottage. The morning view is the best I've seen in years". J.Denmen. February 2008.
"We were booked for only one night and within the first 5 minutes lamented that we'd love to spend a whole week here. We had no complaints at all, very comfortable and the view is worth a million dollars! Definately our favorite destination in Tassie". Christine, Andrew, Jack & Ethan - January 2008.
"We spotted a Manta Ray from the window, flapping around in the shallows. A lovely cottage, so spacious and with everything that you could need". Sandra, Richard & Ben - November 07.
"I will take this opportunity to say what a wonderful night we had at Possum Beach Cottage. We were so impressed with the cottage & facilities and the view as we sat and enjoyed a few wines, it was out of this world. (Our international visitors couldn't believe their eyes - they were totally in awe!!). Our only complaint was that we didn't have enough time there! I will certainly be spreading the word about your wonderful cottage. Kind Regards,Susan on behalf of:-Susan & Brian Cook - Melbourne, Anne & Harvey Rowe - Dubbo, Karen and Harry Holtz - Ottawa, Doreen Houben - Toronto." November 07.
"We all loved our stay here; this is such a great house! The bedrooms were awesome. They were really cozy, and reminded us a little of the kind of rooms we'd have in Canadian cottages. It was nice being so close to all kinds of things: the water, and of course Port Arthur. I think it would be fair to say that we all agree that this must be one of the best cottages we've stayed at, which is quite a bit to say, keeping in mind the fact that we're great travellers, and have seen about half the world. Again we had an awesome time, and we hope we can come back here some day." The Soumans. August 07.
"A very nice place. Neat, tidy, clean and well presented. It is a pity we could only stay one night. We would come again and tell all our friends". John and Muriel. May 2007.
"Brilliant, had the Best time ever. Possum Beach Cottage is a must for families. The kids enjoyed the beach, and we parents enjoyed the peace and quiet. Port Arthur is excellent for exploring and the kids were never bored. The quality of the cottage was excellent and very, very comfortable. Thanx for a Brilliant weekend." September 2006
"A beautiful place to stay, so relaxing and a complete home away from home. The boys loved it. We will be recommending this lovely place to all family and friends and anyone else looking for somewhere to stay. We love Port Arthur and have been here many times, but this time we found Possum Beach Cottage. We will be back!. The Carver family. August 06.
"After driving around and sight-seeing all day this magnificent home away from home is absoutley A1. So well appointed, clean and modern. We both thank you for a lovely stay. Rod & Tracey. July 06.
"We are sitting watching a magnificent sunrise and have no complaints in the world. A pretty and clean house. What a find!" The Traylens. June 06.
"Such a nice place to stay. Really wish it was for more than one night. Great views from the master bedroom. Thank you for letting us enjoy your home. Lauren & Peter. May 06.
"A lovely place to stay. Very impressed. Thank you for all the little extra touches like teddy bears, childrens books, high chair, night lights etc. These make it a very family friendly place to stay. We will return." The Millwood family. April 06.
"Nice to find a place that caters for a large family. In a beautiful spot, the view is great". Tammy & Jason & kids. April 06.
"Possum Beach Cottage accommodation was great for a large family (8). Affordable without extra charges for additional children, well presented with a beautiful view and the little extras eg. soft toys and the childrens books was a real winner with our kids. Thank you for providing such a nice place to stay." May 2006
"The quality of accommodation was excellent, as was the cleanliness of the house and property. Value for money was excellent, there were 2 families in our stay, and we all had plenty of room. The full laundry facilities were most welcome."
"Hi! My friends and I stayed at your gorgeous cottage a few weekends ago! It was fantastic, fresh, and very tasteful. We had a fantastic time! We were extremely impressesd, have told lots of people and are hoping to book another longer time with you soon! Thanks! Nina"
What are the Kids saying about Possum Beach Cottage?
"Hi. I am going today but I just wanted to say thanks for everything. This place is the best! B.Hanley-Leonard. Age 10. August 2008.
"First day here but already I'm getting a warm feeling I rarely get from anywhere but home. View is brilliant. i will recommend it to my friends at school. magnificent location. Jesse. Age 12. June 2008.
"Hi. This is fantastic. It's got so much cool stuff and everything is so modern and nice. My family and I loved the beds, they were so warm and comfy. We all loved the views and I am very impressed. It's very clean and tidy and organised. Claudia. Age 11. June 2008.
"WOW! - This is a nice cottage. We like the bedrooms, the towels, the soap and the bathroom. We like the deck and the beautiful view". January 2008.
"I am so totally in love with this place. Too bad we can't stay forever...the furniture is great. Again I love this house!" December 06.
"This is the coolest place ever! I love it and I am so totally coming back!...if Mum brings me. Thanks a bunch". Korrina. June 06.
"This place is awesum! I love it. I want to come back. I slept in the room with the teddy...so cute. You have made it really nice". Hilly. June 06.
Just how close to the beach are you?
Well they say a picture says a thousand words. Lets take a peek at the view from your porch.
How far from the Port Arthur historic site is Possum Beach Cottage?
It is only a 3-minute drive to the Historic site. We are located the next Bay around from the Historic Sites Mason Cove.
How much time does it take to see the historic site?
Our personal experience was this. On our first visit to the historic site we planned to be there about 2 hours. In actual fact, there was so much to see and do there that we had trouble pulling ourselves out of the place by the 4-hour mark! You should allow at least three hours. Don’t forget they offer cruises out to ‘the Isle of the Dead” too. If the weather is good, we recommend getting out on the water for 40minutes or so, it’s fantastic.
Is the historic Site all there is to see and do on the peninsula?
No way! There is a heap to do down in this neck of the woods. We recommend that you plan at least two nights on the Sea Cliff Coast to give yourself ample opportunity to discover this fantastic part of the world. See our ‘Attractions’ page’ for details of what attractions you can do while you are here.
You say, “Just turn up and let yourself in”. I feel uncomfortable not being able to ‘check-in’ with a real person face to face.
Possum Beach Cottage is all about simplicity and freedom. You are free to turn up any time you like after 2pm, no need to worry about racing to get there before ‘reception’ closes to get your keys, no deadlines to meet. Who needs that on holidays? Once you’ve tried it you will see how easy it is. We’ll E-mail you your key (Access Code) and that’s all you need to get into the Cottage.
Here's what a recent customer said: "The outside doesn't do justice to what you find inside. Beautifully renovated, wonderful to lie in bed and watch the colours of the sunrise dance upon the water. Quiet and relaxing. We'll be back but for longer next time. Must admit it was weird booking accommodation and having no contact with a person but just given a pin number electronically. Glad we took the plunge."
What happens if I forget my Access Code (‘key’)?
Hopefully this won’t happen. You should look after your Access Code, just as you would your own car keys. However if you do misplace your Access Code you can call on the Cottages caretakers who live next door and they will assist you. Instructions for this are located on the back door of the property.
I did not receive my Access Code, what should I do?
After making a purchase you should receive two emails. One is a receipt of your purchase. The second is your Welcome Email. This Welcome Email includes your Keypad Access Code, a road map and extra details about Possum Beach Cottage. Both emails should arrive in your Inbox within 15minutes of your purchase, often much sooner. It can sometimes be the case that you receive the receipt of purchase email but not the Welcome Email. Due to the way in which some email clients process our correspondence, this Welcome Email can sometimes be deposited in your Bulk or Junk folders. Please check your Bulk / Junk folder to see if your email client has deposited it there. In particular, users of webmail based email clients such as Yahoo, Hotmail or Gmail should look for your Welcome email in your Bulk / Junk folder. If you still do not have your Welcome email, please use the 'Contact Us' link at the bottom of this page and request us to resend your Welcome Email. Please include your booking ID Number and dates purchased in this correspondence.
What happens if after making a purchase I no not receive any Receipt or Welcome Emails from you?
It is most likely the case that you entered your email address incorrectly (twice) during the purchase process. Use the 'Contact Us' link at the bottom of this page and describe what has happened. Please ensure that the email address you enter here is correct so we can cross reference any error in this regard.
When I hit the PAY NOW button all I get is an error page full of computer code.
It is very rare that we have problems with our booking system and we apologise for the frustration this can cause you. We suggest you try again, but before you do so please empty your internet browsers cache (memory). You shouldn't need to do this but when hiccups occur this can help. Sometimes when you attempt to redo an action, the computer just recalls the result of that same previous action from its memory instead of actually redoing the action a second time. By clearing the cache it will force the computer into redoing the action again, hopefully with a better result this time. If you are using Internet Explorer Version 7 you can do this by selecting, TOOLS/ INTERNET OPTIONS / GENERAL TAB/ under browsing history click DELETE, Then at the bottom of the 'Delete Browsing History' window click DELETE ALL, check the box for "Also Delete files and settings..." Click OK.
When I click on a date it immediately shows SOLD - but I haven't purchased it yet?
This is a normal system function. You see, by switching that date to show SOLD, it tells anyone else browsing those dates that they have been sold to you, (or are about to be). Our system uses a special 'lock out' function that precludes any body else from trying to buy your selected dates for a period of 15 minutes from the time you click on the BOOK NOW button. This gives you time to fill in your personal details and stops another person 'gazumping you'.
If an error occurs and then I revisit the booking calendar to try and redo the booking, the dates I was trying to book show as SOLD and I cannot reselect them. Have they been SOLD to me or not?
The short story - No they have not been sold to you. You need to wait 15mins and then try again.
The long story - This is a function of our anti gazumping technology. (See the above question for detail). The reason they show SOLD is because the system recognised those dates as being selected by someone (you) just prior to the error occuring. Subsequently it will now lock those dates as SOLD for 15minutes. Hence you cannot access them until this 15 minute period expires. After 15 minutes elapses, the system releases these dates and makes them available again for sale. Your purchase is not complete until you receive a receipt of your purchase and a email from us which contains your key (Access Code) and a road map.
What is your bedding configuration?
Possum Beach Cottage has three bedrooms (see floor plan). The Master bedroom has water views and contains a Queen bed. Bedroom 2 contains two single beds with pull out trundle beds underneath them, making a total of four single beds in that room. Bedroom 3 contains a second queen size bed.
Do you have electric blankets?
No. However, all our rooms are heated for your comfort.
What do I need to bring?
Just your food. Possum Beach Cottage is fully self-contained. All the comforts of home are at your fingertips. We provide your towels and bed linen too and spare blankets available. We provide those little individual soaps for your bathroom and sachets of tea, coffee, sugar and UHT milk are available. All you need to bring is you food. There is a general store 3 minutes drive up the road (see map) where you can buy basic grocery items, however choice is limited. It also sells takeaway hot food.
Do you have a hair dryer?
Yes a hair dryer is located in the bathroom.
